The art profiling people for Leadership, Supervisor, and Management in Brisbane, Gold Coast and Logan

Handling Difficult People + Human Factors

Home → Handling Difficult People + Human Factors

This course will deliver an understanding of WHY people are difficult and what constitutes difficult for you. We all have strengths and weaknesses as well as good and bad sides to our personalities. Although our good and bad behaviours appear as opposites, they are actually complementary and mutually dependent. A good example; is optimism and pessimism, opposites in meaning and behaviours, however we often switch from one to the other or even blend them together. Download flyer

Answer this:

Are you dealing with people or employees who:

  • You just don’t get along and don’t know why
  • Have frustrations with miscommunication
  • Have distrust within their work teams
  • Are continually in conflict with each other

If you answered yes to the above questions or just looking to improve the way you communicate with people this course will provide some answers. In my opinion, we are all difficult people at times, we all have our moments where we impede the actions of others. We get short at times especially in times of stress, so by understanding human factors you begin to learn how to recognise the naturally different temperaments of people (human factors).

There is a misconception that difficult people are always aggressive, abusive and loudmouths’! True, these behaviours are difficult to cope with, but they are not the only difficult behavioural set. People, who are passive also, consume energy by avoiding conflict, withholding information, deferring decisions, avoiding responsibility, and seeking sympathy. Remember, being passive does not mean inactivity, if a person displays passive-aggressive behaviour, they may resort to sabotage or back-stabbing behaviours to exert influence and you will never see it coming!

This is the only course in Managing Difficult People, integrating ‘Human Factors’, providing simple and practical tools to deal with the difficult ones!
Difficult people are takers:

  • they want to take others down to their emotional level.
  • they are extremely self-centred and want others to support their behaviours.
  • they want others to feel their anger if they are angry.
  • if they are whining, they want others to sympathise with them and whine with them.

Understanding a person’s values that drive their behaviour, can help you management their behaviour in a more positive manner.

For Managers and Supervisors this training will enable you to understand and use ‘Human Factors’ in leadership and developing teamwork, by learning WHY employees behave the way they do: - by learning how to ‘read’ the unique personality of staff members, peers and more senior colleagues, and then using this knowledge to create a more effective management approach. From this training course Managers / Supervisors will gain the tools to deal with ‘difficult’ staff members that others shy away from!

Understanding ‘Human Factors’, is the element Leadership and Management Training Courses are missing, Human Factors explains WHY instead of just HOW.

Click here to “Meet the Trainers”

Who should do this course?

This one-day course on Managing Difficult People, ‘integrating Human Factors’ provides specific training in people and leadership skills for dealing with difficult people, by identifying some ways you may be contributing to these problems and give some strategies you can adopt at work and in your personal life.

Call us Today - 0423 597 744 (Australia only)
+61 423 597 744 (International callers)

What will you learn?

  • Understanding Human Factors and using naturally different temperaments (Human Factors) of people
  • Techniques for better communication
  • Causes of difficult behaviour and conflict (WHY)
  • Managing Good & Bad Behaviours
  • Resolving a conflict - The Five-Step Process
  • Managing anger
  • Ring Us today - 0423 597 744 - to discuss your options
  • or Contact Us

Public Course Locations & Cost

Our public courses take place throughout the year in Brisbane, Gold Coast and Logan. Most courses are scheduled for delivery at Alibi Training Head Office - 4 Belmore Drive, Rochedale South 4123.

(See our Calendar for Public Course Dates)

  • Cost – 1 Day (face-to-face) Course - $440.oo (inc GST) per participant
  • Inclusive of all resources / materials
  • Payment can be made by credit card online, internet banking or cheque by clicking on – Book Course Online
  • For more information - CONTACT US
  • Alternatively CALL US TODAY – 0423 597 744

For In-house Training – Call Us Today – 0423 597 744

This workshop is offered as a in-house training course, and unlike other providers, we charge for our time rather than on a per head basis, saving you money. From a learning perspective, the ideal group size is limited to 8 - 10, however we often deliver to larger groups if requested, (additional charges may apply).

(See our Calendar for Public Course Dates)

  • Cost - 1 Day (face-to-face) Course - $2750.oo (inc GST) - 8 -10 participants
  • Cost provided is inclusive of all resources / materials and GST
  • All conference facilities, equipment, travel, food and accommodation are the financial responsibility of the client.

To book this course for in-house training CONTACT US
Call us Today – 0423 597 744 (Australia only)
+61 423 597 744 (International callers)

On-line Booking